We value your trust and ensure that your information is handled securely and transparently
Your privacy is important to us. This Privacy Policy explains how Plumb IT Plumbing Merchants Ltd collects, uses, stores and protects your personal data when you use our website, visit our trade counter or engage with our services. By using our website or providing your information, you agree to the practices described in this policy.
If you have any questions regarding your data or how we handle it, please contact us.
1. Information We Collect
When you visit our website, interact with us, or make a purchase, we may collect the following types of information:
Personal Information: Name, email address, phone number, and shipping/billing details when you make an inquiry or purchase.
Payment Information: Securely processed by third-party payment providers – we do not store credit/debit card details.
Browsing Data: IP address, device information, and usage data collected through cookies and analytics tools to improve our website experience.
Communications: Any messages or inquiries sent through our contact forms, emails, or customer support channels.
2. How We Use Your Information
We collect your data to:
Process Orders & Deliver Products: To ensure seamless transactions and order fulfillment.
Provide Customer Support: To respond to inquiries, complaints, and requests.
Improve Our Services: To analyse website traffic, improve our content, and enhance user experience.
Send Marketing Communications (With Your Consent): Updates, promotions, and newsletters tailored to your interests.
Ensure Security & Prevent Fraud: To protect against unauthorized transactions and maintain website security.
3. How We Protect Your Information
We implement strict security measures to protect your data, including:
SSL Encryption: Ensures all transactions and personal data transfers are secure.
Restricted Access: Only authorised personnel can access customer information.
Secure Payment Processing: We use trusted third-party payment providers to handle transactions securely.
4. Cookies & Tracking Technologies
Our website uses cookies to:
Improve browsing experience by remembering preferences.
Analyse website performance using Google Analytics.
Offer personalized product recommendations.
You can manage or disable cookies in your browser settings.
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
Trusted Third-Party Service Providers: Payment processors, delivery partners, and IT support services required to fulfill your orders.
Legal Authorities: When required by law or in cases of suspected fraud or security threats.
6. Your Data Protection Rights
You have the right to:
Access & Request Copies of your personal data.
Correct or Update inaccurate information.
Request Deletion of your data where applicable.
Withdraw Consent for marketing communications at any time.
To exercise your rights, please contact us at info@stellarbathrooms.com.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., partner brands, suppliers). We are not responsible for their privacy policies or data handling practices. Please review their policies before sharing your information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we will notify users via email or website alerts.
Last Updated: January 2025
9. Contact Us for Privacy Concerns
If you have any questions or requests regarding your personal data, feel free to contact us:
Phone: 0208 017 2371 Email: info@plumbitpm.com Address: Unit B8U, Bounds Green Industrial Estate, North Way, London, N11 2UD
Have a Question, or need Assistance?
Our knowledgeable team is ready to help. Whether you’re seeking product recommendations or expert advice, get in touch today to experience our friendly and reliable service.